faq

  frequently asked questions 

If you have any additional questions that have not been addressed here on our website, we encourage you to get in touch with us. You can reach us by email or phone, and we would be happy to help you with any further questions you may have.
We look forward to hearing from you!

Yes, we are happy to provide test shots to help you get a sense of our work and see if we are a good fit for your project. Test shots allow us to plan advertising sessions, create moodboards, and discuss details remotely to ensure that we are on the same page. This helps ensure that the final product meets your expectations and showcases your products in the best possible light. Contact us to learn more about our test shot process and how we can work together to create stunning product photographs.

Yes, we can certainly provide photos with a transparent background. This means that the background of the image will be cut out and the image will be saved in a format such as PNG or WEBP. Photos with a transparent background are useful for a variety of purposes, such as creating catalogs or advertisements. Contact us to learn more about this service and how it can benefit your business.

Yes, we can accommodate your preference for a particular background color in your photos. This includes the option for gradients, which are a smooth transition from one color to another. We can also replace the background with a photo or graphic if that is your preference. Just let us know your desired background color or image and we will make it happen. Contact us to learn more about this service and how we can help you create the perfect product photos for your needs.

The processing time for your order will depend on the number of products you have ordered. Generally, we aim to complete medium-sized orders within three to five business days from the time the products are delivered to us. However, we are always willing to work with you to accommodate your timeline and will do our best to meet your needs in a timely manner. Contact us to discuss your specific order and get a more accurate estimate of processing time.

Yes, we are happy to work with our customers to come up with a pricing plan that meets their needs, including for large orders. We understand that every project is unique and are always willing to negotiate prices to find a solution that works for you. Please don’t hesitate to contact us to discuss your specific project and get a customized quote. We look forward to working with you and finding a pricing plan that meets your needs.

After we have completed the photo shoot and any necessary graphic processing, we will send your photos to a secure online drive from which you can easily download them. This ensures that you have quick and convenient access to your finished images and can start using them for your business right away. If you have any questions about this process or need assistance, don’t hesitate to contact us. We are here to help you every step of the way.